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FAQ
Our common questions
Is free shipping available?
Is free shipping available?
Yes, domestic orders within the U.S. qualify for free shipping. For Europe, Canada, Australia, Singapore, and other locations, a shipping fee applies. For details, please check our "Shipping & Delivery" page.
Is the product I'm looking for in stock and available?
Is the product I'm looking for in stock and available?
You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "SOLD OUT".
What are your return policies?
What are your return policies?
We offer a 30 day money back guarantee with 100% satisfaction guaranteed. We will be happy to refund or exchange unopened products within 30 days. Damaged items can be serviced via manufacturer's warranty. Clearance items are not returnable unless damaged during the shipping process.
When will I receive my order?
When will I receive my order?
Most domestic orders within the U.S. will be delivered within a week. Orders to other regions typically take 2-3 weeks, and delays may occur due to unforeseen circumstances such as customs inspections or severe weather.
Is express shipping available?
Is express shipping available?
Domestic shipping in the U.S.: USPS, UINUIN, FedEx, etc.
For international shipments, air freight services are used, and packages are handed over to local courier companies for delivery.
Europe: DPD (Germany), etc.
UK: Royal Mail, etc.
Canada: Canada Post,
etc.
Can the products I purchased on Amazon be covered for warranty or replacement on your website?
Can the products I purchased on Amazon be covered for warranty or replacement on your website?
Of course! However, we will need you to provide the Amazon order number along with details of the product issue. We will then communicate with the authorized Amazon store.
Is the quality and safety of the toys guaranteed?
Is the quality and safety of the toys guaranteed?
1、Quality control and supervision: We implement stringent quality control measures to ensure that production meets quality standards at every stage of the process, from raw material sourcing to production. This may include supply chain management, production supervision and quality checks.
2、Safety testing and certification: We conduct safety testing and certification to ensure that products will not harm children under normal use. This includes testing the purpose of the materials, the safety of the pigments used, the size of small parts, etc.
3、We attach great importance to the fashion and credibility of our brand, please see "Safety&Quality" for more information.
Can I redeem a coupon with you online?
Can I redeem a coupon with you online?
Yes. Coupons can be redeemed at checkout.